Tour Experience Cancellation Policy

At the Cochrane Polar Bear Habitat, we understand that plans can change. Please review our cancellation policy for Experiences:

Cancellations Made by Participants:
- Cancellations received more than 24 hours before the scheduled Experience will receive a full refund.
- Cancellations made within 24 hours of the scheduled Experience are non-refundable.
- If you fail to attend the Experience (no-show), no refund will be issued.
Rescheduling:
- Participants may reschedule their Experience up to 48 hours before the event, subject to availability.
Cancellation Made by Cochrane Polar Bear Habitat:
- In the event that the Cochrane Polar Bear Habitat must cancel or reschedule an Experience due to unforeseen circumstances, you will be notified as soon as possible. A full refund or the option to reschedule will be offered.
Refund Processing:
- Refunds will be processed using the same payment method used at the time of booking. Please allow 7–10 business days for the refund to appear in your account.
Special Conditions:
- In certain cases (e.g., health emergencies, weather-related events, or other extenuating circumstances), exceptions may be made. Please contact us if you have any special requests or concerns regarding your booking.
Contact Us:

If you have any questions or need assistance with your booking, please contact us at:

By booking an Experience with us, you agree to the terms of this cancellation policy.