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Tour Experience Cancellation Policy

At the Cochrane Polar Bear Habitat, we understand that plans can change. Please review our cancellation policy for Experiences:

  1. Cancellations Made by Participants:
     

    • Cancellations received more than 24 hours before the scheduled Experience will receive a full refund.

    • Cancellations made within 24 hours of the scheduled Experience are non-refundable.

    • If you fail to attend the Experience (no-show), no refund will be issued.
       

  2. Rescheduling:
     

    • Participants may reschedule their Experience up to 48 hours before the event, subject to availability.
       

  3. Cancellation Made by Cochrane Polar Bear Habitat:
     

    • In the event that the Cochrane Polar Bear Habitat must cancel or reschedule an Experience due to unforeseen circumstances, you will be notified as soon as possible. A full refund or the option to reschedule will be offered.
       

  4. Refund Processing:
     

    • Refunds will be processed using the same payment method used at the time of booking. Please allow 7–10 business days for the refund to appear in your account.
       

  5. Special Conditions:
     

    • In certain cases (e.g., health emergencies, weather-related events, or other extenuating circumstances), exceptions may be made. Please contact us if you have any special requests or concerns regarding your booking.
       

  6. Contact Us:

If you have any questions or need assistance with your booking, please contact us at:
 

 

By booking an Experience with us, you agree to the terms of this cancellation policy.

 

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Address

1 Drury Park Road

Cochrane, Ontario

Canada P0L 1C0

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10:00am to 4:00pm (winter)

9:00am to 5:00pm (summer)

7 Days A Week

(Closed Christmas Day & New Years Day)

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