Tour Experience Cancellation Policy
At the Cochrane Polar Bear Habitat, we understand that plans can change. Please review our cancellation policy for Experiences:
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Cancellations Made by Participants:
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Cancellations received more than 24 hours before the scheduled Experience will receive a full refund.
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Cancellations made within 24 hours of the scheduled Experience are non-refundable.
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If you fail to attend the Experience (no-show), no refund will be issued.
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Rescheduling:
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Participants may reschedule their Experience up to 48 hours before the event, subject to availability.
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Cancellation Made by Cochrane Polar Bear Habitat:
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In the event that the Cochrane Polar Bear Habitat must cancel or reschedule an Experience due to unforeseen circumstances, you will be notified as soon as possible. A full refund or the option to reschedule will be offered.
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Refund Processing:
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Refunds will be processed using the same payment method used at the time of booking. Please allow 7–10 business days for the refund to appear in your account.
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Special Conditions:
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In certain cases (e.g., health emergencies, weather-related events, or other extenuating circumstances), exceptions may be made. Please contact us if you have any special requests or concerns regarding your booking.
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Contact Us:
If you have any questions or need assistance with your booking, please contact us at:
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Phone: 705-272-2327
By booking an Experience with us, you agree to the terms of this cancellation policy.